Refund Policy
Effective Date: 01/09/2025
At VersaPrints, we are dedicated to ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our refund policy to determine your eligibility for a return, replacement, or refund.
Eligibility for Refunds or Returns
To be eligible for a refund or return:
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The item must be unused, in its original condition, and returned in its original packaging.
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A request must be made within 14 days of receiving your order.
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Custom or personalized items are not eligible for refunds unless they arrive damaged or defective.
Non-Refundable Items
The following items are not eligible for refunds or returns:
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Custom prints and personalized designs.
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Sale or clearance items.
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Digital downloads or other non-physical products.
Damaged or Defective Items
If your item arrives damaged or defective:
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Please contact us within 48 hours of receiving the item.
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Provide photos of the damaged item and packaging to assist with processing your claim.
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We will offer a replacement or refund once the claim is verified.
Return Process
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Contact us at contact@versaprints.com or 919-200-0063 to initiate a return.
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Provide your order number and details about the item you wish to return.
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If approved, ship the item back to us at:
Car Space Raleigh
5200 Greens Dairy Rd,
Raleigh, NC, 27587-
Customers are responsible for return shipping costs unless the item is damaged or defective.
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Once we receive the item and inspect it, we will notify you of the approval or rejection of your refund.
Refunds
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Approved refunds will be processed to your original payment method within 7-10 business days.
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Shipping costs are non-refundable unless the return is due to a damaged or defective item.
Exchanges
We offer exchanges for defective or damaged items. Please contact us within 48 hours of receiving your order to arrange an exchange.
Late or Missing Refunds
If you haven’t received a refund after 10 business days:
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Check with your bank or credit card provider, as processing times may vary.
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If the issue persists, contact us at contact@versaprints.com for assistance.
Contact Us
If you have any questions about our refund policy, please contact us:
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Phone: 919-200-0063
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Email: contact@versaprints.com
At VersaPrints, your satisfaction is our priority, and we are committed to resolving any issues promptly and professionally. Thank you for choosing VersaPrints!